- Guide dogs for assistance: Are those dogs trained to assist people with disabilities, such as providing visual or auditory support.
- Emotional support animals: Within this classification there are animals assisting individuals requiring sensory (passengers with epilepsy), emotional or psychiatric support.
- NOTE: Service animals traveling in the cabin will not be included in the baggage allowance and there's not any additional charge when traveling to assist a disabled passenger.
- Service animals must be vaccinated, clean and provided with harness.
- Passenger must present a medical certificate on letterhead issued by the doctor or health care professional, where it points out that the passenger requires this type of animal for the specific treatment, with a period of validity of no more than one year from the date of flight.
- Service animals must be trained and the incapacitated person must have been instructed for the care and management of the dog.
- Passenger must cover any disorder or damage to third parties or flight equipment.
- The company will not be responsible for any event that may result from the dog transportation.
- Passengers with guide dogs must be located in the front rows of the cabin and never in emergency exit.
- The service animal may travel with or without cage, just as it complies the requirements, to travel in the cabin or as checked in baggage.
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