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Flexibility policy COVID-19

Flexibility policy COVID-19

Flexibility policies for passengers with confirmed flights

On TAR Airlines we are commited to provide the best service to our passengers and due to recent information on COVID-19 (coronavirus) circulating worldwide we are modifying our policies to provide options for you and ease your mind.

If you´re flying from the 19th of March,to 19th April 2020 you will be able to modify your reservation according to the next information::

  • It can be applied on any of our rates (PROMO, FLEX, STAR CLUB)
  • Changes can be made on your flying dates without additional fees for flying until June 6th, 2020.
  • Changes are subject to availability on the new selected flying date.
  • Changes will be made and there will not be additional fees, if there is a rate difference, cost will be covered when making the changes on your reservation.
  • Cancellations can be made as well, we will provide a voucher that can be used for reservations made in the future. This voucher will be valid for six months starting on the cancellation date.

If your flight is scheduled within the next 72 hrs please dial (442) 290 0100, otherwise, please send an e-mail to atencionaclientes@tarmexico.com for the proper follow up

It is important that you can contact us in a period greater than 24 hours before the departure of your flight, in order to make the modifications without any problem.

In either of the two means of communication we will assist you as quickly as possible.

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