Star Club, for those who know how to fly.
You can choose the seat you prefer within the first rows from 1 to 5 at no extra cost.
Without any charge, you can change your name, schedule, date or flight, up to 2 hours before the departure of your flight, speaking to the Call Center.
Our STAR CLUB customers have the following privileges: priority in the check-in and boarding, attention customized and access to the closet of the aircraft, subject to availability.
Your luggage will be the first to be delivered in the band luggage.
You have the right to the following luggage:
2 pieces of up to 10kg in total.
Luggage in the cargo compartment:
1 piece of 25kg + 1 piece of 15kg (can be sports equipment).
Fly with STAR CLUB and get the following discounts:
Traveler insurance service has a preferential cost.
The service is by segment and includes the following:
Consult terms and conditions here .here.
Have your pet accompany you during your trip, without charges additional.
It is necessary to request the service during your reservation on page web or through Call Center. The service is subject to capacity and maximum number of pets allowed by plane. It is necessary to comply the corresponding requirements, which can be consulted here.
If for some reason you can not fly on the date of your reservation, you can cancel it at any time and up to 30 days natural after the date of your trip, speaking to our Call Center and a coupon will be generated, with which you will receive the amount of your purchase (less non-refundable services) to use in the purchase of any other ticket, valid for one year.
If for some reason, you do not show up to board your flight in the date and time reserved, you can recover your flight by communicating to Our Call Center in a period of no more than 30 calendar days after the date of your reservation. In this way, you are will generate a coupon with the total amount paid for the segment (less non-refundable services).
This service covers up to two events.